Underwriting Support Officer

About Selina Finance

At Selina Finance, we're on a mission to unlock the £2 trillion of equity trapped in UK homes, providing homeowners with a smarter, more flexible way to access their wealth. Traditional borrowing options often come with high costs and unnecessary complexity—we're changing that by building a next-generation digital lender.

Our flagship home equity loan combines the flexibility of a current account, the affordability of a mortgage, and the ease of a consumer loan - a product unlike anything else in the market.

We don’t just build great products - we build great teams. Our culture is fast-paced, high-performance, and deeply rewarding. We invest in your growth, development, and recognition, ensuring that you’re not just part of our journey - you’re shaping it.

We have quite a few things to be proud of:

🏆 Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’

🌏 We have 19 different nationalities across our London + Manchester offices

🦄 Series B funded by leading VC funds

🦾 Disability Confident Committed employer
🏆 BCorp Certified

✏️ Rated highly in our employee survey on:

✔ Workplace Culture

✔ Work Life/Balance

✔ Employee Recognition

Overview

Are you looking to build a career where financial expertise meets innovation? As an Underwriting Support Officer, you'll play a crucial role in ensuring customers receive their loans seamlessly. You'll be involved in key stages of the lending journey, serving as the final checkpoint before loan completion.

This role offers a unique opportunity to gain a comprehensive view of the underwriting process, working cross-functionally with teams across the business. You’ll develop a strong foundation in underwriting while making a tangible impact on customer experience. With a clear career trajectory, this position is ideal for someone ambitious, detail-oriented, and eager to grow in a dynamic, high-performing environment.

What you’ll be doing

• Coordinate and execute completion tasks, ensuring accuracy and efficiency

• Conduct security checks, identifying and escalating issues where necessary, to deliver a smooth journey and reduce operational bottlenecks.

• Monitor completion processes, identifying inefficiencies and suggesting improvements.

• Document new processes and share updates with key stakeholders to drive consistency.

• Contribute in team discussions, providing insights, raising issues, and offering solutions.

• Work closely with external stakeholders, such as solicitors and third-party lenders, to resolve issues quickly and collaboratively.

• Communicate effectively across teams, using various platforms to ensure a seamless experience for all stakeholders.

What about you, what do you need to bring/have

• Previous experience in an administrative, office-based role.

• Strong attention to detail within an administrative capability

• A “can do” attitude to problem-solving in a dynamic and consistently developing environment

• A keen learner who wants to embark on a career in mortgage underwriting

• Be excited to take on a role that will increase your exposure to operational processes in a fast-growing Fintech business

• A team player who naturally wants to involve themselves in supporting others

Things that would be nice for you to have (please do not let any of these points prevent you from applying):

• Experience in a mortgage completion or financial servicing role

• Experience working in a fast-paced environment

• Experience in a finance company

What we offer

• £24,000- £26,000 base salary, dependent on experience

• Bi-annual Bonus

• Growth Shares

• 25 days annual holiday

• Annual L&D budget

• Cycle to work scheme

• 3% pension contribution

• Monthly socials

• Free access to mental health support via Spill

• A choice of benefits that work for you courtesy of our benefits platform, Thanks Ben

• Annual £60 cycle allowance for Santander cycles or Evans (via Thanks Ben)

Our Values 

They underpin how we work together as a high-performing team, driving our growth and success.

✅TakeOwnership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.

🥇CustomerObsessed - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.

🚀DriveChange - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.

💪EmpowerOurTeam - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.