Operations Academy - Underwriting, Customer Service and Case Management

Who are we?

Ready to dive into the fintech world and be part of Selina’s culture of non-hierarchical teamwork, personal impact, professional development and high performance? We're all about flipping the script on traditional high interest rate consumer loans, credit cards and overdrafts by giving people access to the wealth they have in their homes! We are building a next-generation digital lender, starting with our home equity loan product (HELOC)!

We have quite a few things to be proud of:

🏆 Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’!

🌏 We have 19 different nationalities across our London + Manchester offices!

🦄 Series B funded by leading VC funds

🦾 Disability Confident Committed employer

🏆 BCorp Certified

✏️ Rated highly in our employee survey on: 

✔Workplace Culture

✔Work Life/Balance

✔Employee Recognition

Kick-start Your Career in Financial Services with Selina’s Operations Academy

At Selina, we’re launching an exciting Operations Academy designed to help you grow your skills, gain hands-on experience, and build a long-term career in a dynamic, fast-paced environment.

As part of this structured entry-level programme, you’ll rotate through three of our core operational teams:

• Customer Service – Learn how to deliver exceptional experiences to our customers and support them through their journey.

• Underwriting – Develop a keen eye for detail as you assist with reviewing financial documents and assessing applications.

• Case Management – Gain exposure to managing customer cases from start to finish, ensuring smooth operational processes.

Each rotation lasts around one month, giving you in-depth insight and experience in every area of our operations. By the end of the Academy, you’ll have developed the skills and knowledge needed to step confidently into an operational role.

Please note: While we anticipate opportunities to join Selina full-time after completing the programme, we cannot guarantee a permanent role at this stage.

Start Date: 6th October

End Date: 30th January
Location: Manchester

What you’ll be doing:

• Support the day-to-day operational processes across the customer, underwriting, and application lifecycle.

• Communicate clearly and professionally with customers and internal teams via phone, email, and messaging platforms.

• Assist in reviewing and processing loan applications, ensuring documentation is complete and meets policy requirements.

• Conduct key checks (e.g. security, documentation) to maintain compliance and ensure smooth progression of applications.

• Help resolve customer queries and requests efficiently, while maintaining excellent service standards.

• Log and track workflow activity using internal tools to support service levels and visibility.

• Identify operational inefficiencies and contribute ideas for process improvements.

• Collaborate cross-functionally with Underwriting, Sales, and Customer Service teams to support wider business goals.

• Contribute to documentation updates and help build a consistent, scalable knowledge base.

What you’ll gain:

• Hands-on experience across the underwriting support , customer-service, and sales operational functions.

• Exposure to a variety of tools, teams, and processes within a forward-thinking, fintech lender.

• Training and development from current industry professionals.

• A clear pathway into a permanent role within one of our operational squads.

• A collaborative and high-growth culture within a company who wants everyone to succeed and grow, both professionally and personally.

What we offer:

• 25 days annual leave, plus bank holidays (pro-rated)

• Working from Anywhere allowance (pro-rated)

• 3% pension contribution

• Monthly socials

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.

What we’re looking for:

• Strong written and verbal communication skills.

• Detail-oriented with good organisational and time management abilities.

• Proactive mindset with a willingness to learn and take initiative.

• Comfortable using Google Workspace or Microsoft Office tools.

• A team player who thrives in a fast-paced, evolving environment.

• Customer-focused, empathetic, and solution-oriented.

• An interest in financial services and a willingness to learn about the FCA-regulated environment we operate in.