Junior Case Manager

About Selina

At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we’re doing that by building a next-generation digital lender – starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!

We have quite a few things to be proud of:

🏆 Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’

🌏 We have 19 different nationalities across our London + Manchester offices

🦄 Series B funded by leading VC funds

🦾 Disability Confident Committed employer
🏆 BCorp Certified

✏️ Rated highly in our employee survey on:

✔Workplace Culture

✔Work Life/Balance

✔Employee Recognition

Why this role matters

You’ll be supporting the end-to-end loan application process for customers applying through our digital channels. You’ll work closely with our Case Managers, Advisors, Underwriters, and Ops teams to ensure every application is progressed efficiently and every customer has a smooth, positive experience.

We’ll train you on our internal systems, lending policy, and submission processes — and give you the exposure needed to quickly build your expertise in a high-growth fintech.

What will you be doing?

• Support the Case Management team in reviewing, packaging, and submitting loan applications

• Collect and check documentation from customers and third parties

• Communicate with customers over email and phone to ensure all paperwork is received and complete

• Liaise with internal teams (Underwriting, Sales, Ops) to keep applications progressing

• Keep CRM records and submission portals accurate and up to date

• Maintain high levels of customer service and professionalism in every interaction

• Learn the essentials of lending policy, packaging rules, and pipeline management

• Flag blockers or common issues to improve the customer journey

What about you, what do you need to bring/have?

• 6–18 months of experience in an administrative, customer service, or support role (preferably in finance, property, or lending — but not essential)

• Strong organisational skills and attention to detail

• Confidence speaking with customers on the phone and writing clear, professional emails

• Comfortable working with systems like CRMs or online portals

• A can-do attitude — ready to pitch in, learn fast, and adapt in a scale-up setting

• Eagerness to learn how mortgage and consumer lending processes work

What we offer:

• £24,000 - £26,000 base salary, dependant on experience (review after successful probation period)

• Monthly commission (based on completion of cases submitted to Underwriting)

• 25 days annual leave, plus bank holidays

• Bi-annual Bonus (discretionary)

• Growth Shares

• Annual L&D budget

• Cycle to work scheme

• 3% pension contribution

• Monthly socials

• Free access to mental health support via ‘Spill’

• A choice of benefits that work for you courtesy of our benefits platform, ‘Thanks Ben’

• Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)

Our Values

Our values underpin how we work together as a high-performing team, driving our growth and success.

✅ Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.

🥇 Customer Obsessed - We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.

🚀 Drive Change - We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.

💪 Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.